Image of Customer Service - Part 1

Customer Service - Part 1

Total Credits: 2 including 2 CE Credit

Average Rating:
AIAM Training |  Professional Development |  Professional Development - Agency Management
Jeff Odom
2 hrs
Access for 30 day(s) after program date.


The first of two parts, this two-hour webcast explores why service matters most and why it is never enough. The class analyzes the different types of buyers and what customers want. Quick service and personal attention are key, and class discussion focuses on specific issues. (While a part of the AIAM designation course work, any agency staff member may attend this two-hour webcast.) 

Course Materials


Jeff Odom Related seminars and products: 18

Education Instructor & Insurance Analyst

Florida Association of Insurance Agents

Jeff graduated from FSU in 1988 and began his insurance career as both a general lines and life and health insurance agent with an independent insurance agency. He moved to the education side of insurance by taking a position with the Department of Financial Services (formerly Department of Insurance), working in the continuing education section. Jeff spent his last four years there the administrator of Continuing Education. At FAIA, Jeff's duties include writing, updating, and revising FAIA's Florida Insurance Research Library, and teaching.


Mon, Aug 17, 2020 - 09:00a to 10:49a EDT
Mon, Sep 21, 2020 - 09:00a to 10:49a EDT
Mon, Oct 19, 2020 - 09:00a to 10:49a EDT
Mon, Nov 16, 2020 - 09:00a to 10:49a EST
Mon, Dec 21, 2020 - 09:00a to 10:49a EST

State Specific Details

State Approval Information Details

This course is approved in NJ - Course#88895942

KS - This course is approved for 2 hrs CE - Course # 989093 Gen-2 - Note -  KAIA will file your earned CE electronically within 10 business day after course completions




Overall:      4.7

Total Reviews: 40

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