Image of Customer Service - Part 2

Customer Service - Part 2

Total Credits: 2 including 2 CE Credit

Average Rating:
AIAM Training |  Professional Development |  Professional Development - Agency Management
Jeff Odom
2 hrs
Access for 30 day(s) after program date.


The second of two parts, this class reviews ways to recognize long-term customers, developing a customer service guarantee, five ways to establish common ground with customers and how to deal with angry clients. Quality customer service is the key to retaining our clients and this two-hour webcast explores why service matters most and why it is never enough. (While a part of the AIAM designation course work, any agency staff member may attend this two-hour webcast.)

Course Materials


Jeff Odom Related seminars and products: 18

Education Instructor & Insurance Analyst

Florida Association of Insurance Agents

Jeff graduated from FSU in 1988 and began his insurance career as both a general lines and life and health insurance agent with an independent insurance agency. He moved to the education side of insurance by taking a position with the Department of Financial Services (formerly Department of Insurance), working in the continuing education section. Jeff spent his last four years there the administrator of Continuing Education. At FAIA, Jeff's duties include writing, updating, and revising FAIA's Florida Insurance Research Library, and teaching.


Mon, Aug 17, 2020 - 09:00a to 10:43a EDT
Mon, Sep 21, 2020 - 09:00a to 10:43a EDT
Mon, Oct 19, 2020 - 09:00a to 10:43a EDT
Mon, Nov 16, 2020 - 09:00a to 10:43a EST
Mon, Dec 21, 2020 - 09:00a to 10:43a EST

State Specific Details

State Approval Information Details

This course is approved in NJ - Course#88895943

KS - This course is approved for 2 hrs CE - Course # 989094 Gen-2 - Note -  KAIA will file your earned CE electronically within 10 business day after course completions




Overall:      4.5

Total Reviews: 33

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